Your questions, answered
About web
Is any website compatible with Axial?
Yes, Axial Lite is compatible out of the box with any website, as it only includes the 3D viewer and AR. For the full version with customization features, your cart system needs to integrate against the 3D plugin. Currently integrations for Shopify and Woocommerce are available, with more coming soon. For custom code, our customizer API makes it easy and fast to use it on your own website!
Do I need to create a completely new website to use Axial, or can I use my current one?
Axial is flexible enough to integrate with both new and existing websites. If you want to build a brand-new website, we can work together a quota and handle the full development, including Axial integration. If you already have a site, we can help you seamlessly incorporate Axial without disrupting your current setup.
Are all products compatible?
Yes! No matter what you sell, Axial can offer customization and preview features in AR and 3D for any product.
How long does it take to fully install Axial?
Time to get everything up and running depends on whether you have shop-ready 3D models, pricing information, and custom options. Typically, full integration takes anywhere from one week to around a month. For more complex projects, the timeline will depend on the action plan and specific requirements.
Can I manage my website and product configurations on my own with Axial, or do I need assistance?
With Axial, you have full control over your website’s integration and product customization settings through our intuitive control panel. You can easily manage products, textures, and configurations yourself. However, if you prefer, we can assist you with the setup and configuration to make sure everything works seamlessly with your site.
About 3D Models
Do I need to have 3D models of my products?
Yes, to take full advantage of Axial, you will need 3D models of your products. You can get them on your own, or work with us to find a 3D artist that suits your needs.
What format is compatible with Axial?
The supported file format is GLB, which is optimized for web performance. Almost any other 3D format can be converted to GLB
Can I add any color or texture to my models?
Yes, you can easily upload and add any texture or color to your 3D models through Axial’s control panel. Raw models can also include textures or materials so you can tailor the 3D experience to your liking.
Can I have configurable parts for my products?
Yes, you can piece your products into parts and add as many customization options as you like, allowing for infinite possibilities like exclusive or optional parts, or compatibility configurations.
Can I upload and manage 3D objects myself, or do I need assistance?
Axial’s control panel allows you to easily upload, manage, and update your products on your own. If you don’t have the resources to handle this, you can also choose to have our team assist you in creating and managing your 3D objects to ensure everything is perfect for your customers.
About clients
How does Axial help my customers?
Axial allows your customers to choose colors, parts, logos, text, engravings, embroidery, or anything else your business needs. They can preview the product in real-time and see how the price changes with each customization.
Can my customers see and use the customizations I’ve added, or do they need to customize everything themselves?
You can pre-configure custom options, textures, and settings for your customers to see right away, or give them full control to make customizations themselves. The flexibility of Axial allows you to decide how hands-on you want to be, from fully preconfigured products to a blank canvas.
Do I need to hire a designer to create 3D models for Axial, or can I use the ones I already have?
If you have your own 3D models, you can easily upload them to Axial. If not, our team can assist you by modifying 3D models to meet your needs. We’re here to ensure everything is ready for seamless customization and AR/3D viewing.
Can my customers interact with 3D and AR previews on any device?
Yes, Axial’s 3D and AR features are fully responsive and optimized for all devices, including desktops, tablets, and smartphones, making it easy for customers to interact with your products wherever they are.
Can my customers save their customizations?
Absolutely! Axial allows you to save custom designs for later review or purchase, or offering of premade configurations providing a smooth and personalized shopping experience.